RETURN POLICY
Conditions for returns/exchanges:
All items must be returned in a new, unworn, and unwashed condition and free of pet hair and smoke. All original tags and accessories, patches, accents, embellishments, buttons, zippers, etc. must still be attached. If you believe you have received a defective item, please contact us within 5 business days of the original shipment date. We cannot be responsible for items damaged in shipping or by recipient.
Returns
www.byronnemeth.com does not accept items back for refunds – only exchanges.
There are 3 reasons why we will accept an exchange:
1. The size of the item shipped does not match the invoice
2. The wrong item was shipped
3. The item was defective
If we shipped you a defective item, you must notify us within 5 business days of receiving the item in order to qualify for an exchange. If you do not provide us with proper notification within the allotted timeframe, we will not authorize your exchange. We do not refund shipping costs on exchanges unless we made an error. If we do make an error, we will refund your shipping costs up to $9.99 USD. All returns for exchanges are to be packed in the original packaging we shipped the items to you if available. Please include the original invoice with the reason for exchange written on the invoice. We are not responsible for lost, stolen, or damaged packages. Once your package has been received and is processed you will be notified via email when it’s shipped back to you. You are responsible for any shipping costs back to us including insurance.
Exchanges
Please follow our return guidelines shown above when returning your product for exchange. Please note on the packing slip the item you are exchanging, the desired item, and the reason for exchange. For best results, please contact our customer service at [email protected] so we may assist you in getting the correct size or item. Our stock changes frequently, contacting us prior to your exchange is the best way to insure we have your desired exchange item in stock.
• Exchanges must be initiated within 5 business days of delivery date.
• The customer pays for shipping of the exchange back to our warehouse.
• We are not responsible for loss/damage in shipment. Please insure your items.
• Exchanges are shipped back to the customer using ground shipment.
• Shipment of your exchanged merchandise from our warehouse is paid by you unless we made an error with your original order.
Send your return or exchange to:
www.byronnemeth.com
34548 N Hariana Rd.
San Tan Valley, AZ
85143
24 Hour Customer Service Number & Email:
[email protected]
480.209.5309
Clearance sale items, flash sale items and gift cards
Clearance sale items, flash sale items and gift cards are not eligible for returns or exchanges.
We do not refund original shipping costs on returns or exchanges.
International orders sent back due to not being claimed from customs, refused or non-payment of Duty/VAT are refunded at 50% of the product cost (for non-custom made items, custom items are not refunded) when the package arrives back at the shop. Shipping costs are not refunded on international returns. Unclaimed, refused or non-payment international packages can take up to 6 months to return back to our shop due to the nature of these returns.
Return policy abuse
www.byronnemeth.com reserves the right to refuse service to any customer that abuses our return policy.
